Ten Commandments Of Good Listening


1. STOP TALKING – You cannot listen while you are talking.  Polonius said: “Give every man thine ear, but few thy voice.”

2. PUT THE SPEAKER AT EASE – Help him feel that he is free to talk.

3. SHOW HIM THAT YOU WANT TO LISTEN – Look and act interested.  Don’t ignore him while he talks.  Listen to understand…rather than to reply.

4. REMOVE DISTRACTIONS – Don’t doodle, tap your foot or shuffle papers.

5. EMPATHIZE WITH HIM – Try to put yourself in his shoes so you can see his point of view.

6. BE PATIENT – Allow plenty of time.  Don’t interrupt him.  Don’t start for the door or walk away.

7. HOLD YOUR TEMPER – An angry man gets the wrong meaning from words.  “He who angers you, conquers you.”

8. GO EASY ON ARGUMENT AND CRITICISM – This puts him on the defensive.  He may ‘clam up’ or get angry.  Don’t argue.  If you win…you lose.

9. ASK QUESTIONS – This encourages him and shows that your are listening.  It helps develop points further.

10. STOP TALKING – This is the first and last commandment, because all the others depend on it.  You just can’t do a good job of listening while you’re talking!


Leave a comment

Filed under Self Improvement

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s