Ten Commandments Of Good Listening

not-listening

1. STOP TALKING – You cannot listen while you are talking.  Polonius said: “Give every man thine ear, but few thy voice.”

2. PUT THE SPEAKER AT EASE – Help him feel that he is free to talk.

3. SHOW HIM THAT YOU WANT TO LISTEN – Look and act interested.  Don’t ignore him while he talks.  Listen to understand…rather than to reply.

4. REMOVE DISTRACTIONS – Don’t doodle, tap your foot or shuffle papers.

5. EMPATHIZE WITH HIM – Try to put yourself in his shoes so you can see his point of view.

6. BE PATIENT – Allow plenty of time.  Don’t interrupt him.  Don’t start for the door or walk away.

7. HOLD YOUR TEMPER – An angry man gets the wrong meaning from words.  “He who angers you, conquers you.”

8. GO EASY ON ARGUMENT AND CRITICISM – This puts him on the defensive.  He may ‘clam up’ or get angry.  Don’t argue.  If you win…you lose.

9. ASK QUESTIONS – This encourages him and shows that your are listening.  It helps develop points further.

10. STOP TALKING – This is the first and last commandment, because all the others depend on it.  You just can’t do a good job of listening while you’re talking!

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